« Our prejudices and values affect our perceptions. » This postulate is the starting point for the listening training of Ondine Dellicour and Johan Cornez, coordinators at Ulysses, Mental Health Service who « The purpose of the programme is to facilitate access to mental health assistance for persons in exile who are in need of a stay and who are suffering psychologically, regardless of their country of origin, their affiliations and reasons for their departure. ».
Training for social workers in the CPAS in Brussels and Wallonia.
Here are a few boards of visual facilitation produced live during this training organized by the Training Centre of the Federation of CPAS of the Union of CPAS andUnion of Cities and Municipalities of Wallonia.
Small group experience
This drawing on the left is offered to participants who are divided into three groups. In a three-column table, a group says what he sees, a second describes what he feels and the third describes what he thinks.
Active listening is a concept derived from the work of psychologist Carl Rogers. We also speak of attentive or empathic listening. As regards a global concept, in a way to understand dialogue, there is no precise definition. Nevertheless, the general idea is to allow an interlocutor to express himself completely and freely, through motivated listening and sincere attention. More concretely, active listening consists of wanting to understand the other, and showing it to him. It is part of the benevolence at work. cadreemploi.fr
Obstacles to active listening
Solutions to increase active listening
Specificities and difficulties of social work
